Church Pension Group was in need of an expert resource to create a blended eLearning solution to support their employees and customers. CPG had no eLearning content, but needed to provide training to their internal team members due to changing systems, turn over, and lack of staff. It was crucial to put a uniform knowledge base in place that would train call center reps to use the benefits package system for active and non-active clergy and field questions in a professional and appropriate manner.
The Brookwood Solution
CPG retained Brookwood to develop a full Enterprise Roll-Out based on Best Practices in eLearning. Brookwood’s Instructional Designers and Project Managers developed a content and workflow process for eLearning development. Adobe Presenter was used to author content into a pilot for the entire company. Insightful narration and colorful graphics made learning dynamic and engaging in this full script to screen eLearning solution. Brookwood staff provided onsite mentoring, consulting, and training to support CPG’s goals and initiatives. Templates, a customized eLearning Best Practice Guide, and a Video Support Library provide an ongoing resource for CPG to be self-sufficient in their future eLearning initiatives and to make full use of Brookwood’s eLearning capabilities.
The Key Advantages for Boeing
- nstructional Design and Project Management for workflow process improvement.
- Dynamic and engaging audio and visual eLearning delivery.
- Onsite mentoring, consulting, and training.
- Templates, customized Best Practice Guide, and Video Support Library provide immediate resources.