Merck Case Study

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Merck rolls out over five hours of role-based user training for CSGS

Merck, a global research-driven pharmaceutical company for consumer and animal care, recently chose Brookwood for its eLearning expertise. When Merck was ready to roll out a sophisticated, role-based user training for the Clinical Schedule Generation System (CSGS), a highly visible and extremely complex system, they turned to Brookwood. Brookwood was chosen for its ability to seamlessly become an extension of Merck’s eLearning team, its ability to provide both on-site and off-site support, and its ability to create a technical training complete with interactions, simulations, and assessments.



The Brookwood Solution

As is common on many projects, Merck was looking for a partner who was not only expert in eLearning, but also easy to work with. Due to the complexity of the training, and the fact that CSGS was not yet functional, Merck needed an eLearning partner who was flexible, responsive, and available 24/7. By building wireframes, working in parallel with Merck’s development team, and even going to Merck’s offices to use their laptops, Brookwood was able to launch the training in sync with the product launch.

The Key Advantages for Merck

  • Easy access to experienced eLearning experts with a proven track record, 24/7
  • Able to develop a training curriculum based solely on SME knowledge transfer
  • Deployed using Unison, a rapid eLearning development tool
  • The Brookwood Key eLearning Advantages
  • Proven ID methodologies for higher learning result in greater learner retention
  • Use of industry best practices eliminate costly post-project errors
  • Application of leading technologies ensure adoption across the enterprise
  • Deployed using Unison, a rapid eLearning development tool