Policies

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Satisfaction Guarantee Policy

Brookwood is committed to providing a highly effective training experience through a hands-on learning environment. We warrant that all services provided shall be in accordance with recognized industry standards. Our goal is to ensure you benefit from our services and believe our unique blend of expertise and methodology will deliver an effective and rewarding result.

Should you be dissatisfied with one of our training classes, you may request to take the class again for free within 6 months of your original class date, subject to seat availability.

Please note below policies specific to Classroom training and Virtual Classroom training:


Classroom Training Policies

Cancellation Policy for Classroom Training
Class registrations cancelled more than 15 days prior to the class date will be issued a refund, less an administrative fee equal to 10% of the total class price.

Class registrations cancelled within 14-8 days prior to the class date will be issued a refund, less an administrative fee equal to 50% of the total class price.

Class registrations cancelled within 7 days of the class date will not receive a refund.

Class Rescheduling for Classroom Training
As a courtesy, we allow one class reschedule per registration. The reschedule must be for a date already on our schedule, but does not have to be for the next scheduled class. We do allow customers to substitute a different student.

Inclement Weather/ Illness for Classroom Training
If you are unable to attend a course due to inclement weather or illness, please notify us by calling:
Phone: 215-643-8580 | Email: training@brookwood.com.

Insufficient Enrollment for Classroom Training
Brookwood reserves the right to cancel or postpone a course due to insufficient enrollment. In the event that Brookwood must cancel a course, you will be notified within 72 hours.

Brookwood Group Rate for Classroom Training
Groups of 3 or more from one organization who attend the same Classroom training will receive a 10% discount off the total cost of the training.

Virtual Classroom Training Policies

Class Cancellation Policy for Virtual Training Classes
Class registrations cancelled more than 15 days prior to the class date will be issued a refund, less an administrative fee equal to 10% of the total class price.

Class registrations cancelled within 14-8 days prior to the class date will be issued a refund, less an administrative fee equal to 50% of the total class price.

Class registrations cancelled within 7 days of the class date will not receive a refund.

Class Rescheduling Policy for Virtual Training Classes
As a courtesy, we allow one class reschedule per registration. The reschedule must be for a date already on our schedule, but does not have to be for the next scheduled class. We do allow customers to substitute a different student but cannot re-ship class materials already shipped to the original registrant. If a substitute student would like a new set of class materials, orders can be placed by contacting Training@Brookwood.com.