Learning in the New Normal

How Learning and Development Can Shape Employee Experience in the New Normal

Once employee experience was limited to introducing standing desks in the office, nap pods, financial incentives, or additional time offs. Allowing pets to work, free lunch, and other such perks were common.

As the COVID-19 pandemic swept across the world, the definition of employee experience changed drastically. Additional time offs are no more relevant as employees are already working from home and juggling employer demands, spouse, children, other family members, and personal space.

So, how can organizations enhance employee experience in the new normal?

Communication, engagement, well-being, feedback, and appreciation play a vital role in developing employee experience. However, learning and development stand out as the most crucial factor that fosters higher levels of employee satisfaction and experience at their jobs.

Build confidence and satisfaction

Career development is not only about upskilling. It also boosts an employee’s confidence and satisfaction at their workplace. Whenever they learn something new, they gain the courage to lead their organization based on their enhanced capabilities. They ultimately look forward to giving back to their organization in terms of improved productivity and efficiency.


Prepare for future challenges

Virtual learning was a futuristic concept a while ago. But, as the pandemic imposed social distancing norms, organizations had to transition to virtual training and development for their new and existing talent. For many, the change was abrupt and difficult to incorporate in their daily lives. Had virtual learnings been introduced earlier, employees could have responded in a different way. Therefore, constant learning prepares employees for upcoming organizational challenges while being comfortable at facing them.


Cope with unprecedented times

Employees are working remotely with all the communication and collaboration tools to learn and work on. Lack of implementation knowledge and productive utilization of tools can lower down an employee’s morale and ultimately lead to absenteeism. If proper training is given to instill remote working skills in the employees along with tutorials to use the tools effectively, employees can come up with something more creative.


The Takeaway

Learning and development are two pillars of employee experience that work in every phase of an employee life cycle. With virtual learning platforms, the delivery and reception of training has ultimately became a two-way contribution - both the trainers and learners enjoy throughout the sessions. That said, the new normal definitely opened new ways for organizations to develop employee experience at the workplace.