Flawless virtual events don’t happen by accident—expert production and support are essential to ensure smooth delivery, engaged participants, and zero distractions.
Brookwood’s Production & Support services ensure your virtual event runs smoothly from start to finish. Our experienced team manages event setup, platform configuration, tech checks, and facilitator rehearsals to prevent disruptions. During live sessions, we handle behind-the-scenes logistics—moderating chat, launching polls, managing breakout rooms, and supporting participants in real time. Afterward, we assist with attendance tracking, recordings, and evaluation follow-ups. With Brookwood, your virtual events are seamless, professional, and focused entirely on delivering a great experience.
Live Session Moderation & Technical Support
During the event, live virtual producer(s) or moderator(s) works in the background to manage the platform, monitor engagement, and resolve technical issues in real-time.
Session Setup & Technical Planning
Facilitator & Participant Orientation
This stage ensures that every aspect of the session is configured and tested before anyone joins. It includes building the session structure and ensuring all technical tools are ready to go.
Key Tasks:
Setting up virtual rooms (Zoom, Teams, Adobe Connect, Webex, etc.)
Pre-loading slide decks, videos, polls, and breakout room assignments
Adding branding elements like virtual backgrounds, company logos, or intro slides
Testing AV quality, internet connections, and screen share functionality
Why It Matters:
A well-prepared session reduces the risk of delays, confusion, and tech issues, creating a more polished experience for participants and facilitators alike.
Ensuring everyone knows how to navigate the tools and environment. Orientation sessions or documentation help minimize disruptions and boost confidence.
Key Tasks:
Hosting dry runs or rehearsals with facilitators
Providing participant guides or joining instructions
Teaching facilitators how to manage interactions (polls, breakout rooms, chat)
Preparing participants with virtual etiquette and platform basics
Why It Matters:
Prepared facilitators lead with confidence, and prepared learners show up on time and ready to engage—making the session smoother and more effective from the start.
Participants Support Services
Post-Session Processing & Follow-Up
Dedicated participants support ensures participants have help before, during, and after the session. This reduces dropout rates and improves learner satisfaction.
Key Tasks:
Pre-session helpdesk for login or setup issues
Live support via chat, phone, or email during the session
Post-session help with accessing recordings or assignments
Troubleshooting LMS or course navigation issues
Why It Matters:
Responsive support helps participants stay focused on content, not technology. It also builds trust in the training provider’s professionalism and care.
Once the session ends, the production team handles all the behind-the-scenes follow-up work—finalizing content, gathering feedback, and preparing reports.
Key Tasks:
Editing and uploading session recordings
Sharing recordings, slides, and session notes with participants
Compiling analytics on attendance, engagement, and poll responses
Preparing reports for managers or stakeholders
Why It Matters:
Post-session materials reinforce learning, while data and feedback enable continuous improvement. It also creates a more complete experience for learners who may need to review content.
