An important U.S. federal health agency plays a vital role in improving healthcare access for underserved populations across the United States. To support the effective use of its core systems, the agency launched an enterprise-wide IT training initiative through a leading government prime contractor, who engaged Brookwood as a trusted subcontractor. This initiative was launched against a stark backdrop: there was a one-year hiatus in the development of training products, and the government restaffed its training program. Also, two new major systems were coming online.